Definitions

In these Terms & Conditions:

• Account means a personal account created by you on the Website;
• Additional Delivery Charge has the meaning given in paragraph 49
• One stop furniture shop,(and we, us, or our) one stop furniture shop Abn: 49 068 278 336
• Australian Consumer Law or ACL) means Schedule 2 of the Competition and Consumer Act 2010 (Cth) 2010;
• Delivery Charge has the meaning given in paragraph
• Delivery Option means the delivery options available for an Order which are listed on the Website, as updated from time to time. The delivery options available for an Order will vary depending on factors such as the nature of the Goods you are purchasing and your delivery address. Delivery options may include standard delivery, express delivery or same day delivery. Delivery Charges and estimated delivery times may vary for each Delivery Option;
• Good means goods purchased in an Order;
• Online Exclusive means Goods described as Online Exclusive which are only available for purchase via the Website;
• Order means an order for Goods either instore or on the Website;
• Password means the password needed to access your Account;
• Publication means any promotional or marketing publication produced by us including eDM, catalogues, TV and the Website;

Your rights under the Australian Consumer Law

Your purchase of Goods is subject to certain laws including, without limitation, the Australian Consumer Law. The Australian Consumer Law provides you with certain rights that cannot be excluded, including that the Goods:

• must be of acceptable quality;
• be reasonably fit for the purpose that we say they will be fit for; and
• will correspond with any relevant description.

Nothing in these Terms & Conditions shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Australian Consumer Law) which cannot by law be excluded, restricted or modified.

We may update these Terms & Conditions from time to time. The current version will always be published on the Website. We encourage you to read these Terms & Conditions, and contact us if you have any questions.

Our Goods are intended for personal, domestic, non-commercial use only.

Pricing

• Prices include GST.
• Unless expressly stated otherwise, Prices do not include delivery charges.
• One stop furniture shop reserves the right to change the prices of Goods at any time without notice to you. The price displayed at the time that you place your Order will continue to apply to you even if the price changes before your Order is accepted by us.
• Each Order that you place will, if accepted by one stop furniture shop, be a separate and binding agreement between you and one stop furniture shop with respect to the supply of the Goods to which these Terms & Conditions apply.
• Savings are off regular ticket prices unless otherwise stated.
• Risk and title in Goods pass to you on the date and time of delivery of the Goods.

Stock Availability

• Stock availability may be affected by supplier delays. As such we cannot guarantee availability at all times. You acknowledge and agree that, from time to time, certain Goods may be out of stock or unavailable. One stop furniture shop reserves the right to withdraw or suspend from sale any Goods displayed in any Publication, either temporarily or permanently, at any time without notice to you. We may also cancel an Order at any time before delivery where (without limitation):
  • our suppliers are unable to supply the Goods under an order we have given them;
  • any event beyond our control means that we are unable to supply the Goods within a reasonable time;
  • Goods were misdescribed (such as price, functionality, or incorrect image), which was not identified before we accepted your Order; or
  • you ask us to cancel your Order if you are entitled to do so under these Terms & Conditions.
• Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), one stop furniture shop will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of the unavailability of any Goods at any time, whether in contract, negligence or otherwise.
• Despite paragraph Goods not immediately available will be supplied to you at the price displayed in a Publication at the time you place your Order. Excludes products marked “Limited Stock” “Discontinued Item”, “End of Range” or “Once only bulk buy”.
• Any photos or illustrations of Goods in any Publication are for illustrative purposes only and may vary from store to store.
• Product availability (quantity colours or styles) of products may vary. You should confirm the availability by emailing your one stop furniture store prior to purchase.
• All fabrics & colours shown our Publications may not be on display in all stores.
• Accessories and mattresses are shown for display purposes only and are not included in the purchase unless specifically nominated.

Cancellation of Orders

• You may cancel your Order if:
  1. a cooling off period applies (such as for Special Orders (see below)).
  2. we have breached a material term of these Terms & Conditions.
  3. we are not able to deliver your Order within a reasonable time of the estimated delivery time listed on the Website unless for reasons outside our control.

Unless otherwise permitted under these Terms & Conditions Orders, once accepted, may not be cancelled or varied or cancellation or variation fees may apply.

You cannot cancel an Order once Goods have shipped in any circumstances. Special Orders cannot be cancelled after the applicable cooling off period (if any).

If we cancel your Order after acceptance, we will send you an e-mail notifying you of that cancellation. If we do, we will refund any money paid in respect of that Order unless an amount paid is subject to be forfeited (such as the non-refundable deposit for Special Orders).

Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law) or as expressly set out in these Terms & Conditions, one stop furniture shop will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of cancellation of your Order, whether in contract, negligence or otherwise.

Placing Orders Online

• You will need an Account before placing an Order, unless you utilise the “Guest Checkout” feature.
• You may not set up an Account for someone else.
• You must notify us immediately if you become aware of any actual or potential unauthorised use of your Password or Account.
• Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), One stop furniture shop will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of:
  • your Account information being incomplete or inaccurate; or
  • any unauthorised use of your Password or Account which takes place before you notify us.
• If One stop furniture shop suffers any loss, damage, cost or expense as a result of any unauthorised use of your Password or Account which takes place before you notify us then you must pay One stop furniture shop the amount of that loss, damage, cost or expense if we ask you to.
• You may place an Order by following the instructions on the Website.
• We endeavour to ensure that all Goods on our Website are accurately described. For Online Exclusive Goods, we rely on information provided to us by our suppliers. Unfortunately, on some occasions it is possible that our Website will contain errors and we reserve the right to correct any errors or inaccuracies at any time, including after you have placed an Order.
• To the extent permitted by applicable law, we do not warrant that the product descriptions, colours, information or other content available or offered on our Website are accurate, complete, reliable, current or error-free, nor do we make any warranty about the standard or quality of any of the products offered via our Website.
• We do what we can to make sure that all colours are displayed accurately. However, you should be aware that colours may present differently on different displays and screens. The shade of colour from screen to screen is not a fault or error. Any returns based on colour variations are considered a customer’s change of mind and administered accordingly.
• On rare occasions our suppliers find themselves unable to deliver products to us, or the products delivered are not of sufficient quality or workmanship. We reserve the right to withdraw any products from our Website at any time and/or remove or edit any materials or content on our Website.
• If Goods are unavailable, we reserve the right to cancel your Order prior to dispatch. We will contact you by email as soon as possible to let you know. You may choose to have a store credit to your account or a refund to the value of the unavailable product. We reserve the right not to accept your Order in the event that we are unable to obtain authorisation for payment, where we suspect fraudulent activity, or where you do not meet the eligibility criteria set out, or otherwise contemplated, within these Terms & Conditions or our Website.
• We may refuse to process or refuse service to anyone at any time at our sole discretion. Whilst we will do what we can to process all Orders, there may be exceptional circumstances where we refuse to process an Order after we have sent you an order confirmation. We will not be liable to you or any other third party by reason of our withdrawing any Goods from our Website, whether it has been sold or not, removing or editing any materials or contents on our Website, or for refusing to process or accept an Order after we have sent you the order confirmation.
• An Order submitted by you is an offer by you to purchase the Goods for the price plus the Delivery Charge as shown at the time of submission of your Order and any applicable Additional Delivery Charge. One stop furniture shop may accept or reject your offer in its absolute discretion. In particular, but without limitation, One stop furniture shop may reject Orders for commercial quantities of Goods.
• If you place an Order for someone else to receive the Goods you must obtain their consent before providing us with their personal information and, by placing an Order, you confirm to One stop furniture shop that you have that consent.
• You must ensure that you enter all information carefully when placing an Order. You warrant to One stop furniture shop that all information provided by you in relation to each Order is complete, true and accurate.
• Orders may not be cancelled or changed once the Order has been accepted by One stop furniture shop unless permitted under these Terms & Conditions.
• Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), One stop furniture shop will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of your Order information being incomplete or inaccurate or as a result of being unable to change or cancel your Order once it has been accepted by One stop furniture shop, whether in contract, negligence or otherwise.
• When you submit an Order on the Website you will receive an Order reference number via e-mail.
• You must pay for Goods by credit card (Visa or Mastercard). If the name on the credit card/payment card/account does not match the name on the Order, One stop furniture shop may refuse to accept your Order or ask you to provide additional information (for example, proof of identity documents) in accordance with its fraud detection processes. By providing your credit card you authorise one stop furniture shop to deduct the price and the applicable delivery charge(s) from such card.
• We may change the payment methods that can be used for Orders at any time in our absolute discretion.
• Goods that you have ordered will not be dispatched to you until your payment for the Goods has cleared. If your payment cannot be processed, your Order will be rejected and we will notify you by email.
• We use industry standard encryption to keep your personal information secure throughout the payment process. We do not permanently store your credit card or bank information. We will not be liable for any damages or losses (whether direct or indirect) caused if a member’s card is used fraudulently.
• To minimise risk of fraudulent use of credit cards or other payment options, we will undertake reasonable efforts to validate the legitimacy of the order and payment method. This process may include requesting proof of identity and a formal check on. However, we do not guarantee that we can prevent the fraudulent use of such information by unauthorised third parties. In instances of high value orders being placed and/or where we suspect your card may be at risk of fraudulent use, we will follow internal company procedures to confirm the order is bona fide. Orders undertaking a formal check will be placed on hold until we have received confirmation this transaction is legitimate. Where we cannot reasonably rule out fraudulent card use prior to processing your order, we may decide to cancel the order (notifying you via email).

Delivery

Delivery charges (if any) are payable in addition to the price for the Goods (Delivery Charges)

Delivery fees and times vary for different types of Goods and are calculated based on the size and weight of your order and its destination. For Orders through the Website, any Delivery Charge will appear in your shopping cart. Delivery charges for Online Exclusive Goods will be shown separately. You may also receive multiple deliveries for an Order. Delivery estimates calculated at checkout are based on delivery to the front door of a ground floor. Approval for requests to have items delivered past this point must be requested prior to an order being placed. This is a request and cannot be guaranteed. The request is based on courier availability and payment of this service.

You may also need to pay any additional delivery charges which are not shown in your shopping cart but which we incur because you live in an area not normally serviced by our delivery contractor (Additional Delivery Charge). Additional Delivery Charges may apply even where the item is shown on the Website as “free delivery”, “free freight” or similar

If an Additional Delivery Charge applies we will contact you before accepting your Order and provide you with a quote. If you do not accept the Additional Delivery Charge, we will cancel your Order. One stop furniture shop will not take payment for your Order until you have confirmed your acceptance of any Additional Delivery Charge.

By placing an Order you agree to pay the price for the Goods, any Delivery Charge and any Additional Delivery Charge.

Listings on our Website may include an estimated dispatch time frame Typically, Goods listed on the Website will be dispatched from warehouse within 24 to 72 business hours. In some cases, the estimated dispatch time frame will be longer, for example Special Orders. From time to time the delivery of particular Goods will exceed our usual stated delivery window for reasons outside our control. We will do what we can to make sure all Orders are delivered as quickly as possible and we will send you an email to let you know when your item has been dispatched by us or if we anticipate delays.

Risk in the products passes to you on commencement of delivery. We do not accept liability for any loss, theft or damage to the products after delivery.

For larger high value items, we may be able to offer alternate delivery service, however this is not available for all items and all areas. Our customer care team can confirm if this is available to your order and area, applicable fees and charges will apply for this service.

We cannot deliver to PO boxes or Parcel Lockers because they’re usually too small to accept most of the items we sell. Most of our goods are delivered by courier or specialist furniture carrier directly to your door and require a signature upon delivery.

Our delivery partner may leave a card at the address and you will need to pick up the delivery from one stop furniture shop or contact the courier company to arrange for redelivery.

We reserve the right to refuse delivery to specific locations for items we deem at high risk of loss or damage, and also areas that are inaccessible with standard courier and delivery services. In this case, you may choose to have an item delivered using your own couriers, in which case all insurance for loss or damage to the order caused by the delivery will be your responsibility.

We deliver most products Sydney-wide. This information will be shown on the product listing. We are not able to accept orders for international delivery at this time.

You must verify your information is correct before placing your Order, especially your delivery address. If the address provided is incorrect and the package is returned, you will be billed for the additional Delivery Charges in order for your delivery to reach you. By placing an Order, you agree to us passing on applicable charges to you if you provide wrong address information. We also require a contact phone number, which may be used by our delivery partner to arrange delivery. If we (or our delivery partner) are unable to deliver your Order due to your error, we reserve the right to cancel your Order. In these circumstances we will refund you the price of your Order, less the Delivery Charges and other costs incurred by us.

Pickups, Click & Collect (in-store only)

You may place Orders for Goods (other than Online Exclusive Goods) for collection at a nominated store. We will contact you once your Order is ready for collection. You will require a printout of your Order confirmation email (showing your order number) and valid photo identification (e.g. driver’s licence or proof of age card) to collect your Order. You may authorise a third party to collect your Goods on your behalf. If you do, you must tell us the name of the person you have authorised to collect your Goods on your behalf. That person will need to bring with them your order number and valid photo identification (driver’s licence).

Refunds & Returns (including Quality Guarantee & Guide)

The Goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name and order number and our customer care team will look after you.

At One stop furniture shop we want you to have a fulfilling shopping experience either in-store or on-line. To assist you, we have set out our returns policy below. For warranty claims see our (warranty claims section) We want you to love your new furniture.

There are no refunds or returns for change of mind after any applicable cooling off period above. Non-returnable items excluded from all change of mind returns include:

• Special Orders
• mattresses, bedding, pillows and, sofas, sofa covers.
• Goods sold “As is”

Of course, our Quality Guarantee will continue to apply. And please remember, refunds or returns are only available where the product is returned undamaged, in its original condition and packaging, complete with instruction manuals, assembly instructions and accessories. You are also responsible for all transportation costs (although we will do what we can to minimise them).

You must provide us with reasonable proof of purchase to obtain a refund, exchange or to repair a product that you have purchased from us. Proof of purchase includes:

• tax Invoice.
• receipt or delivery note for online purchases. Unfortunately, a confirmation email is not sufficient.
• finance documentation.

Whilst we will make every effort to locate transaction receipts through our system if you have lost or misplaced your tax invoice, we will only accept a bank or credit card statement if the amount on that statement directly corresponds to the amount for which the product in question was purchased. Multiple item purchases in one transaction will limit our ability to establish proof of purchase.

Refunds & returns for unsafe, defective or damaged goods or goods which don’t match description:

Your entitlement to a refund, repair or replacement for unsafe, defective or damaged goods is outlined in our guidelines. All faults or defects should be reported to us within 7 days of the defect or fault appearing to avoid any further damage. You may lose the benefit of the guideline unless you abide by its terms. To protect your privacy and ensure funds are returned to the original purchaser, we do not perform refunds over the phone for payments made by eftpos or credit card.

How to make a claim:

Our claim forms and the details on how to claim are available on the Website. Please follow the steps provided in order to submit your claim. We will then assess your claim to determine the nature of the issue, whether you are entitled to a remedy, and the remedy that will be made available to you.

Refunds generally are only paid to the customer whose personal details are noted on the Tax Invoice. Refunds will be processed using the original payment method. If you purchased using a credit card, any refund will be processed to that card. Please note that processing times for refunds to credit/debit cards are outside of our control.

If Goods are delivered and the packaging or the item itself is clearly damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately. We’ll share your feedback with our delivery partners and suppliers to ensure our service and the quality of packaging is improved.

If you notice that Goods are damaged after delivery, please take photos or video clearly showing the damage and contact us as soon as possible, ideally within 3 business days of receiving your delivery.

The type of remedy we offer will depend upon the circumstances and are outlined in our guidelines. We will work collaboratively with you to find an outcome that you’re happy with. For example we may:

• arrange a self repair (with an offer of compensation to you).
• arrange a repair by a technician.
• offer a partial or full store credit voucher or refund.
• replace the product (subject to availability).
• offer you alternative Goods.

If you receive the wrong Goods, let us know as soon as possible. We will offer to send you the correct item and arrange for the pick up and return of the incorrectly shipped item at no cost to you.

Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), One stop furniture shop will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of any delay in you receiving any refund due to you, whether in contract, negligence or otherwise.

To the full extent permitted  law, One stop furniture shop is not liable for any loss of profit, loss of revenue, loss of business, loss of bargain, loss of savings, loss of data, loss or goodwill, loss of reputation, the cost of obtaining replacement or alternative goods or the cost of other remedial measures, or for any indirect, special, economic or consequential loss, arising in connection with any Order or Account.

Special Orders

Special Orders are for products that are made according to your unique requirements or for Goods which are not currently stocked but which may available to us on special order (like colour variations and mattress sizes).

As Special Orders are custom made, modified or specially ordered, certain additional Terms & Conditions apply including:

• a Cooling Off Period of 48 hours applies to Special Orders. You may cancel your Order and obtain a full refund of your deposit at any time during the Cooling Off Period. However if you do not cancel within the Cooling Off Period, your Order is confirmed and your Deposit is not refundable in any circumstances
• the Deposit must be paid in cash or credit card (not on Interest Free terms).
• holding charges may apply if you fail to arrange for collection or delivery within a reasonable time of being notified of availability

Please also note that delivery of Special Orders may take between 10-16 weeks and that the timing of any replacement or repairs under our customer care are subject to similar timeframes.

Confirmation of ID

When ordering online you may be requested to provide proof of ID (e.g. drivers licence or passport) and to present the credit card used to purchase any item prior to delivery.

Protection of systems and devices

It is your responsibility to ensure that you have sufficient protections in place to protect your device (PC, tablet, smartphone etc) and systems and to scan any materials from this Website for viruses or other defects or corruptions that may cause damage to or interfere with your device or systems. One stop furniture shop does not warrant that its Website is free from viruses, defects or other corruptions and accepts no liability that may arise as a result of use, directly or indirectly, of this Website. One stop furniture shop will also not be liable and accepts no responsibility for any interruption to your access to this site.

Copyright & Trademarks

One stop furniture shop is the owner of the copyright of this Website and the content contained on the site. You may use the Website for personal use only but must not use it for commercial purposes. You are not authorised to and must not adapt, distribute, print, transmit, reproduce, display, perform or publish any part of this Website or the content contained on it without the express written permission of One stop furniture shop. The Website contains registered trademarks owned by One stop furniture shop and may also contain trademarks owned by other parties. You are not authorised to use these trademarks without the express written permission of One stop

Furniture shop or the relevant other parties.

Disclaimers

One stop furniture shop is not liable for any loss suffered in connection with the use of this Website or a linked Website. This general disclaimer is not restricted or modified by any specific warnings and disclaimers. Information on this site is provided “as is” without warranty of any kind. Information on this Website may contain typographical errors, technical inaccuracies or other errors and may be changed at any time without notice. One stop

Furniture shop has a policy of continuous improvement of products and reserves the right to make improvements or changes to products without notice

One stop furniture shop reserves the right to make changes to our site, policies, and these terms of use at any time. If any of these terms shall be deemed invalid, void, or for any reason unenforceable, that term shall be deemed severable and shall not affect the validity and enforceability of any remaining term.

One stop furniture shop, its directors, officers and employees do not accept any responsibility or liability (whether direct or consequential) that may arise from the use of this Website or errors/omissions in the information or content on this Website.